Privacy Policy & Order, Delivery and Refund Policy

AIZAL STORE - Effective Date: October 12, 2026

At AIZAL STORE, we value our customers' privacy and aim to provide a safe, transparent, and reliable online shopping experience throughout Pakistan. This policy explains how we handle your personal information and the terms applicable to orders, deliveries, advance payments, and refunds.

1. Privacy Policy

When you place an order with AIZAL STORE, we may collect the following information:

• Customer name
• Mobile and WhatsApp number
• Delivery address and city
• Email address, if provided
• Order details and payment records

We use this information to confirm orders, arrange deliveries, communicate with customers, provide customer support, and manage refunds or returns.

We may share necessary information with courier companies and delivery partners strictly for order fulfillment and delivery purposes. We do not sell customers' personal information to third parties.

Customers should provide accurate information and an active phone number so our team and delivery rider can contact them.

2. Cash on Delivery (COD)

AIZAL STORE offers Cash on Delivery (COD) across Pakistan, subject to service availability.

• Customers can pay the remaining order amount in cash when the parcel is delivered.
• A Rs. 200 advance payment is required for every order to confirm and process the order.
• The advance payment is separate from the remaining order balance.
• Orders will be processed after the advance payment has been received and the order details have been confirmed.

3. Advance Payment Policy

A Rs. 200 advance payment is required for each order, regardless of the order value.

Customers must provide a valid and active mobile number and a complete delivery address. The customer is responsible for being available to receive calls from AIZAL STORE and the courier rider.

If the customer's phone is switched off, unreachable, or the customer cannot be contacted, delivery may be delayed or unsuccessful.

Where a customer becomes unreachable or fails to receive the parcel, the advance payment may be non-refundable, subject to the circumstances and applicable consumer protection laws. Please contact our support team if there is a genuine issue.

4. Delivery Time

Our estimated delivery time is 2–5 working days after order confirmation and processing.

Delivery times may vary due to the customer's location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

5. Parcel Refusal and Return Policy

If the customer decides not to accept a parcel when the courier rider arrives, the customer must clearly explain the reason for refusing delivery.

AIZAL STORE will review the reason provided by the customer.

• If the reason is approved by AIZAL STORE, a refund of the Rs. 200 advance payment may be possible.
• If the reason is not approved, the advance payment may not be refunded, subject to applicable law.
• If the parcel cannot be delivered because the customer provided incorrect contact details, an incomplete address, or remained unreachable, the advance payment may be non-refundable, depending on the circumstances and applicable law.

Customers should contact our support team as soon as possible if they need to cancel an order or report a delivery issue.

6. Refund Policy

Refunds of advance payments are reviewed on a case-by-case basis.

If a refund is approved, our support team will explain the refund process and expected processing time.

Refund eligibility may depend on the reason for cancellation or refusal, the status of the parcel, and the circumstances of the order.

Nothing in this policy removes any refund, cancellation, or other rights that customers may have under applicable consumer protection laws.

7. Customer Responsibilities

Customers are requested to:

• Provide correct contact details and a complete delivery address.
• Keep their registered mobile number active during the delivery period.
• Respond to order confirmation and courier calls.
• Make the remaining payment at delivery for COD orders.
• Inform our support team promptly about cancellations, delivery issues, or incorrect orders.

8. Customer Support — 24/7

For order confirmation, delivery updates, cancellations, refund requests, or privacy-related questions, please contact us:

Store Name: AIZAL STORE
Email: aizalecommerce786@gmail.com
Phone: 0308 6660667
WhatsApp: 0308 6660667
Support Availability: 24/7

9. Changes to This Policy

AIZAL STORE may update this policy when necessary. Any updated version will be published on our website with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy, advance payments, delivery, or refunds, please contact our support team using the details provided above.

Thank you for shopping with AIZAL STORE.